Free Australian Wide Standard Shipping When You Spend Over $99

FAQs2023-02-20T23:49:03+00:00

FAQs

I have a question about returns and refunds…2023-02-20T06:09:37+00:00

For more detailed information, please refer to our Returns and Refunds Policy

What do I do if I have multiple discount codes?2023-02-20T06:08:02+00:00

Only one discount code or promotion may be applied per order. Free shipping will be automatically applied for all Australian orders over $79 – no code required.

I forgot to use my discount code, what do I do?2023-02-20T06:07:34+00:00

Once an order has been placed, we are unable to apply discount codes retrospectively. Please contact us at hello@naturallycos.com.au for more information.

I have a question about shipping…2023-02-20T06:07:00+00:00

Please kindly send your enquiry along with your order confirmation number to hello@naturallycos.com.au. If you wish to add on any products after placing an order, we can certainly do that as long the parcel is still with us in store.

I have a question about my order…2023-02-20T06:06:41+00:00

Please kindly send your enquiry along with your order confirmation number to hello@naturallycos.com.au. If you wish to add on any products after placing an order, we can certainly do that as long the parcel is still with us in store.

How can I recommend your products?2023-02-20T06:06:17+00:00

Please send your enquiry and photos (if any) to hello@naturallycos.com.auand one of our professional team members will recommend a personalised skincare routine for you. We may also recommend a skin specialist to meet in person at one of our stockist specialists.

Are your products safe for pregnancy and breastfeeding?2023-02-20T06:05:54+00:00

Every Naturally COS product is pregnancy and breastfeeding friendly. We do recommend you seek professional medical advice to best determine your personal needs.

What is the shelf life of your products?2023-02-20T06:05:25+00:00

Approximately 12 to 18 months from time of purchase. Best before dates are stated on each individual product.

Where do you ship within Australia?2023-02-20T06:04:55+00:00

Express Shipping Australia Wide: $12.90

FREE EXPRESS SHIPPING for orders above $149

Australian Domestic Delivery: $10

Free Pickup Available

*Orders are dispatched within 1-3 days. Transit times vary between 1 to 5 working days. 

**Courier Delays may occur that are outside of our control**

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