Naturally COS understands that once you hit that button to confirm your purchase, you’re so excited to see it delivered to your door. And we’re just as excited to have our nourishing skin treats in loving hands. So here is a breakdown of what you can expect with our shipping and handling.

Express Shipping Australia Wide: $25.00

FREE EXPRESS SHIPPING for orders above $149

Australian Domestic Delivery: $15

Free Pickup from our Coomera Waters address is Available by appointment.

*Orders are dispatched within 1-3 days. Transit times vary between 1 to 5 working days. 

**Courier Delays may occur that are outside of our control**

We will always seek the best and most efficient shipping option, so your purchase reaches you as fast as possible. However, from time to time, there may be a delay. We will always do our best to resolve the any courier issues. And we welcome our customers to contact us with kindness and understanding.

Shipping Terms and Conditions

1. Shipping Methods

We offer the following shipping methods for your convenience:

• Standard Shipping: Orders are processed within 1-2 business days and delivered within 5-7 business days.
• Express Shipping: Orders are expedited and delivered within 2-3 business days.
• International Shipping: For orders outside of Australia, delivery times vary based on the destination. Please contact us for a quote

2. Shipping Costs

Shipping costs are a flat rate.  We use the most efficiant courier based on your location. PO box address will always be sent by  Australia Post

3. Order Processing

• Orders placed before 12:00 PM (AEST) on business days are processed the same day
• Orders placed after 12:00 PM or on weekends/holidays are processed the next business day.

4. Tracking and Notifications

• Once your order ships, you’ll receive a confirmation email with tracking information. From time to time our automated system may not send this information. Please make contact so we can get this tracking to you
• You can track your package through our website or the carrier’s website.

5. Delivery

• Deliveries are made during standard business hours (Monday to Friday).
• Please ensure someone is available to receive the package at the provided delivery address.
• If no one is available, the carrier will leave a delivery attempt notice.

6. Damaged or Lost Items

• If your order arrives damaged, please contact our customer support within 48 hours.
• For lost packages, we’ll work with the carrier to resolve the issue promptly.

7. Returns and Refunds

• Refer to our separate Returns Policy for details on returning products and obtaining refunds.

8. Customs and Duties (International Orders)

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.
• We provide accurate customs documentation to facilitate smooth clearance.

9. Contact Us

If you have any questions or need assistance, feel free to reach out to our customer support team. We’re here to help!

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Thank you for choosing COS for your skin, hair and baby needs. We’re here to nourish your mind, body and soul.

Please click here to read the full Terms & Conditions

 

ORDERS, SHIPPING & CANCELLATION

When you place an order for the first time, you will be asked to create a customer username and password. By signing-up as a customer, you will assist in ensuring that any future orders you place will be dispatched as quickly and efficiently as possible.

You can also order without creating a customer account, by selecting to sign in as a guest.

We are not liable for any products not received due to an incorrect shipping address being provided. Hence, please ensure that you enter the correct shipping address at the time of placing an order.

Subject to payment of your order, property and risk in the goods passes to you upon delivery of the goods to your nominated delivery address.

No cancellations are permitted once payment is received and the order has been submitted.

 

HANDLING & DELIVERY TIMES

To ensure the freshness and high performance of our products, NaturallyCOS products are handmade fresh with intention and care in small batches. As a result, depending on availability of our products, we will do our best to keep handling times within 1-3 business days.

We take the utmost care to use a consistent production method for our products, using a professionally crafted formula, but there may still be slight variation between batches in relation to consistency, appearance or scent, due to the fact that we use mainly raw and unrefined natural ingredients that have not gone through chemical processing (such as bleaching). For example, some batches of beeswax are more ‘golden’ in appearance than others. Batch variation can also be due to seasonal variability of the natural ingredients that we source from our suppliers.

Orders shipped within Australia should be received within 2-7 business days after dispatch, but as this depends on your location, please check the Australia Post website to estimate delivery times. Please note that we are not liable for any deliveries not received in this time frame, as they exist as a guide only. Lost items will be replaced at our discretion, on a case by case basis.

During the ordering process, please select ‘Express Post’ if you need a product delivered quickly, which will incur an additional cost.

Note: Naturally COS will use our best endeavors to deliver the goods to your nominated delivery address within the time period specified at the time of placing your order. However we will not be liable to you or anyone else for any losses suffered or incurred due to delay.