Returns and Refund Policy

At Naturally COS, we strongly believe in the high quality and high performance of our products, and we want you to enjoy and feel the benefits of our products as much as we do. Before using any of our products, always ensure that you read the product description carefully and the directions for use on the product label. However, if for some reason you are not satisfied with a product, please contact us within 7 days of purchase.

Naturally COS is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs. If there is any doubt about a particular ingredient, medical advice should be sought.

A refund may be organised on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our store.

Refunds are provided should the product be deemed faulty, broken or leaking and in accordance with ACCC rules and regulations. Naturally COS products are considered personal care, and therefore cannot be returned and reused and cannot be returned or refunded due to change of mind.

We receive many positive feedbacks for our products, however we do understand that skin care is personal and as unique as you’re. For this reason, we encourage first time customers to purchase a sample pack. We do view every inquiry on a case by case basis. If you should return a product to us, please ensure that the product is properly bubble-wrapped and protected. A broken product received can delay or omit your refund completely.

A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks.

If you have any questions, please email us

Please click here to read the full Terms & Conditions