Returns and Refund Policy

Here are our FAQs for our Returns Policy
I’ve changed my mind, can I return my products?
We accept change of mind returns within 30 days of purchase. Provided the products are returned in the same condition as they were bought and have not been used, opened, or damaged on their way back to us.

Please send your products to our address:

Naturally COS

1 Ranbow Cct 
Coomera, 4209
Queensland

Please provide your order number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition.

Can all unwanted products be returned for a refund? 

Unfortunately, not. Due to health restrictions by the ACCC, change of-mind-returns are not available for personal care items. We also cannot provide change-of-mind returns on gift vouchers.

When will I receive my refund?

Once your return has been processed, we will send you an update via email to let you know. Your return will generally be processed within 10 business days of its arrival back here. Please allow an additional week for your refund to appear in your bank account.

Will I get an update on my return?

Yes, we will process your return within 10 days of receiving it and update you by email. Please allow an additional week for your refund to appear in your bank account.

I’ve received a faulty or damaged item, do I need to return it?

We’re sorry to hear you’ve received a faulty item or one that was damaged on its way to you.

No need to send it back, simply Contact Us and the Naturally COS team will sort everything out for you.

If your product is faulty, we would appreciate if you could send us photos and a description to prevent it occurring in the future

I’ve had a bad reaction. Can I return the product?

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it.
We cannot accept returns of products you have personal sensitivities to.
Please check your product labels carefully for ingredients you may be sensitive to.

Need advice? We’re always happy to answer any questions about our products – Contact us, or send us a message

Please note the cost of shipping back an unwanted product isn’t refundable by Naturally COS. We recommend sending your product back with a tracked
service, as we’re not able to provide support should items go missing before they reach us.

If you have any questions, please email us hello@naturallycos.com.au

Please click here to read the full Terms & Conditions